Natasha Bateman

Natasha Bateman possesses extensive experience in operations resilience and customer management, currently serving as Senior Manager - Operations Resilience and Planning at nbn® Australia since November 2014. Previous roles at nbn® Australia include Team Manager - Priority Customer Management and Lead Case Manager - Complaints, where Natasha developed strong skills in managing customer interactions and resolving complaints. Earlier career experience includes a position as Customer Case Manager at the Child Support Agency (Australia) from April 2009 to October 2014, further enhancing expertise in customer service and case management.