Shanika Forbes

Shanika Forbes is an experienced professional with a strong background in account management and client success across multiple industries. Currently serving as an Account Manager and Client Success Manager at Neighborly Software, Shanika has optimized a diverse portfolio of over 40 mid-market and enterprise accounts, achieving significant improvements in program compliance and administrative efficiency. Previous roles include enhancing revenue and customer engagement at Gates Corporation and driving sales growth at Box Beauty LLC through innovative marketing strategies. Shanika has also demonstrated success in improving operational processes at WillScot and contributing to product development at L'Oréal. A graduate of the University at Albany with a Bachelor's degree in Communication and Media Studies, Shanika combines data-driven decision-making with strategic solutions to foster client satisfaction and business growth.