Monika Tkalcec

Monika Tkalcec is a seasoned professional currently serving as Team Leader of the Support Team within the Customer Success department at Net Insight, a position held since December 2017. In this role, Monika supervises daily support operations to ensure adherence to SLAs and KPIs while collaborating with relevant teams to resolve customer issues. Previous positions at Net Insight included Support Engineer, providing technical support for a range of hardware and software products, and RMA Hardware Technician, focused on testing and verifying equipment failures. Monika's career also includes experience as a Support Technician at A1 Hrvatska d.o.o. and Hrvatski Telekom, providing comprehensive support to both private and business customers. Monika's education encompasses a Master's degree in Geographical Information Systems from the University of Zagreb, a Bachelor’s degree in Geography, and higher vocational education in Mobile Systems and GIT from Ocellus Information Systems AB in Sweden.