Julien R.

Julien R. has a diverse work experience in technical support and operations. Julien started their career at Brno University of Technology as an intern, where they studied the Openflow protocol and created a network on an ESXi Server. Julien then worked at Convergys as a Level 2 Technical Support Engineer for NETGEAR, providing technical support for French and English-speaking business customers. Julien joined NETGEAR in 2014 as a Level 3 Technical Support Engineer, handling escalated support tickets and providing dedicated support to top resellers and integrators. Julien later became the EMEA Level 3 Technical Support Manager, supervising technical support for business customers and managing a team of support engineers. Julien's most recent role at NETGEAR was as the Global SMB Support Operations Senior Manager, responsible for a 24/7 multilingual customer support operations across five call centers and reporting to senior management.

Julien R. earned a Professional Bachelor's Degree in Computer Networks and Telecommunications specializing in Wireless from Université Grenoble Alpes in 2011-2012. Prior to that, they completed a Bachelor of Science in Computer Network Management and Design from Robert Gordon University in 2010-2011. Their education journey began with a two-year university diploma in Networking and Telecommunications from UNIVERSITE D'AUVERGNE, which they obtained in 2008-2010. Julien R. also holds a Tableau Desktop Specialist certification from Tableau, obtained in 2022.