Alok Chaporkar

Alok Chaporkar is a seasoned professional with extensive experience in IT service operations and management. Currently serving as Senior Manager - Service Operations at Netmagic Solutions since May 2010, Alok oversees the delivery of diverse IT services across various data centers for clients including banks and online service providers, while ensuring adherence to defined policies and SLAs. Prior roles include Manager - IT Service Delivery at Barclays, where Alok managed service desk and NOC operations for over 100 branches across India, and Senior Executive - IT Relationship Management at Royal Bank of Scotland, handling escalations for investment banking operations. Alok began a career in IT at Electronic Data Systems as a Helpdesk Associate, providing technical support to clients in the US. Alok holds a PGDBA in Management Information Systems from SVKM's NMIMS and additional qualifications in networking and computer technology.