Ahmed Moustafa

Ahmed Moustafa has extensive work experience in the field of technical support and managerial roles. Ahmed started their career in 2006 at Orange Business Services as an Extended Network Fault Management Engineer. Ahmed then progressed to roles such as Network Problem Expert and Team Lead, where they built relationships with peers and management levels, owned service improvement programs, and ensured team KPIs were met.

In 2014, Ahmed became a Service Manager for Siemens, responsible for handling chronic issues and major technical incidents. Ahmed also served as a Service Manager for Carl Zeiss and Lead Service Manager for BASF before becoming a Service Management Team Manager and Senior Operations Manager at Orange Business Services in 2019.

In 2021, Ahmed joined RSA Security as a Manager for Netwitness Security Tech Support Engineers. In this role, they managed a team and provided technical support in the security field. Ahmed recently transitioned to NetWitness as a Senior Manager, overseeing global technical support and technical account management. The end dates for their most recent roles are not provided, indicating they are currently employed in these positions.

Ahmed Moustafa obtained a Bachelor's Degree in Computer Engineering from Ain Shams University, attending from 2000 to 2005. Additionally, they obtained various certifications in IT service management, including the ITIL Expert Certificate in IT Service Management from PeopleCert in December 2017, the ITIL Intermediate Certificate in IT Service Strategy from PEOPLECERT in October 2017, the ITIL Intermediate Certificate in IT Continual Service Improvement from PEOPLECERT in March 2017, the ITIL Intermediate Certificate in IT Service Transition from PEOPLECERT in October 2016, the ITIL Intermediate Certificate in IT Service Design from PEOPLECERT in May 2016, the ITIL Intermediate Certificate in IT Service Operation from PEOPLECERT in October 2015, and the ITIL foundation certification from EXIN in April 2013. In addition to their degree, Ahmed also attended Global Knowledge Belgium - a Skillsoft company for an ITIL v4 MP - Managing Professional Transition program, but the start year and end year are not provided.