Joel Leung, MBA

Joel Leung, MBA, currently serves as the Customer Success Solutions Team Lead at Network for Good (now Bonterra) since April 2020, where responsibilities include providing exceptional customer service, technical support, and product improvement feedback. Previously, at Fleetistics from December 2015 to April 2020, Joel significantly reduced account cancellations by 25% in 2018 and increased attendance in a defensive driving course by 65%. Earlier experience at Humana as a Telesales Associate (Team Lead) involved leading a team, coaching members, and analyzing sales data to enhance performance. Joel holds a Master of Business Administration in Business Strategy & Management from Western Governors University and a Bachelor of Arts in Criminology & Psychology from the University of South Florida.