Adrian Novoa

Adrian Novoa is a seasoned customer experience professional with extensive expertise in onboarding and support across various industries. Currently serving as a Customer Experience Success Coach at Networx since March 2023, Adrian focuses on facilitating new customer integration and ensuring value realization. Prior experience includes roles as an Onboarding Specialist at Kitch, where restaurant partners received tailored solutions, and as a COE Specialist at Uber, providing specialized support for the Uber Eats platform and the launch of JUMP products. Additionally, Adrian worked at Airbnb as a Plus Case Manager and Trip Case Manager, enhancing guest experiences, and earlier served as Audiovisual Manager and Producer at Fundación Casa Arturo Uslar Pietri and Assistant Hotel Manager at Novo Hotel Express, emphasizing service excellence and communication skills. Adrian holds a degree in Social Communication from UCAB - Universidad Católica Andrés Bello.