Jacobo Alvarez

Jacobo Alvarez, CSPO®, has extensive experience in support management and customer relations, currently serving as Support Manager at New American Funding since November 2017. In this role, Jacobo manages platform defect resolutions, strategizes for business demands, and provides performance evaluations for team members. Previous positions included Support Supervisor and Senior Agent Relations Coordinator, with responsibilities ranging from social media management to liaising with realtors and conducting user acceptance testing. Jacobo also completed a Bachelor of Arts in Social Science from UC Irvine and holds multiple associate degrees from City College of San Francisco, emphasizing Social and Behavioral Sciences and Latino Studies.