Karen Lynn Massa

Karen Lynn Massa is an experienced customer service professional with a diverse background in administrative and paralegal roles. Currently serving as Customer Service Manager at New England Coffee Company since March 2019, Karen previously held the position of Customer Care Team Lead at Acktify from April 2015 to March 2019. Earlier experience includes administrative support roles at Flagship Motorcars and Select Appointments North America, where Karen specialized as an Executive Administrative Assistant to senior executives. Karen's career began at the U.S. Department of Justice, where a significant tenure as Supervisory Paralegal Specialist spanned nearly a decade. Educational qualifications include a certification in Paralegal Studies from the Federal Law Enforcement Training Center and a Business degree from Everett High School.