Katy Briggs

Katy Briggs is a seasoned customer support manager specializing in mortgages, currently employed at Newbury Building Society since November 2016. In this role, Katy oversees collections and manages a team focusing on pre-arrears, forbearance, arrears, and possessions, ensuring compliance with industry regulations. Responsibilities include developing procedures in response to regulatory updates and fostering partnerships with Housing Associations for consistent customer support. Previous experience includes various roles at Marks and Spencer, Royal Collection Trust, and the University of Essex. Katy holds a Master of Arts in Curating and a Bachelor of Arts in Philosophy from the University of Essex.