Sheila Caceres

Sheila Caceres is a seasoned professional in customer success and operations management with over 20 years of experience in the training and education sector. Currently serving as a Customer Success Manager at United Training since August 2020, Sheila focuses on client satisfaction and engagement. Prior to this role, Sheila spent nearly nine years as the Strategic Engagement and Program Lead at New Horizons Computer Learning Centers, where expertise in program development and client relations was developed. Earlier positions include Operations Manager and Operations Coordinator at New Horizons CLC for the Northeast region, as well as serving as an MIS Administrative Assistant at New Horizons CLC-Boston, showcasing a strong foundation in both operational and administrative support.