Charlotte Pritchard is a seasoned professional in customer account management and debt recovery, currently serving as a Customer Account Manager at Newport City Homes since October 2023. Previously, Charlotte worked as a Rent Account Manager at Trivallis from March 2020 to October 2023 and held the position of Rent Recovery Assistant at Merthyr Tydfil Housing Association from October 2018. Charlotte's extensive experience also includes roles as a Debt Recovery Officer and Credit Controller at Merthyr Tydfil Credit Union and Smartmoney Cymru, where responsibilities encompassed risk assessment, member communication regarding arrears, and negotiating payment plans while maintaining the organizations' reputations. Education was completed at St John the Baptist School in Aberdare.
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