Christina Crespo

Christina Crespo has extensive work experience in the customer service and operations field. Christina is currently serving as the Senior Vice President of Operations at NexGen Agency, where they oversee the daily contact center operations and is responsible for strategy planning, budget control, and staffing. Under their leadership, the company has achieved significant financial growth.

Prior to their current role, Christina worked at JVC as the National Customer Service Manager for ten years. Christina directed the national customer service operations and played a key role in improving company and client performance. Christina also focused on team leadership and accountability, implementing goal-setting, training, and performance management initiatives.

Christina's earlier experience includes roles at Source One Communications Inc. as a Project Manager, Marketing Services Project Coordinator, and Quality Assurance Manager. In these positions, they demonstrated their ability to manage large teams, liaise with clients, and implement quality standards to ensure high levels of customer satisfaction.

Overall, Christina Crespo has a diverse background in operational management, customer service, and team leadership, with a track record of achieving significant financial growth and improving organizational success.

Christina Crespo attended Bloomfield College from 1996 to 2001, where they obtained a Bachelor of Science Degree in Accounting.