Rachel Cunanan

Rachel Cunanan has extensive experience in workforce management, starting as a Loan Processor at Asialink Finance Corporation and progressing to roles such as Real Time Analyst at TeleTech Philippines, Workforce Analyst at UnitedHealth Group, and Business Process Lead at Tata Consultancy Services and currently at NexGen Agency. Rachel is skilled in monitoring call traffic, staffing levels, and queue management to ensure optimal service levels and metric goals are met. Rachel's educational background includes a Bachelor of Business Administration in Financial Management and Accounting from the University of the Assumption.