Silvia Melo Sanchez

Silvia Melo Sanchez has a diverse work experience spanning different industries and roles. Silvia began their career at Luminex Corporation in 2018 as a Quality Assurance Intern, where they gained experience in Agile training, document control, and audit assistance. In 2019, they joined YETI as a Corporate Sales Representative (Contract), where they developed positive relationships with clients, managed sales packages, and collaborated with various teams to ensure a smooth customer experience. In 2020, Silvia joined Next Insurance as an Insurance Advisor, where they played a key role in creating a Spanish resource center, evaluating customer needs, and maintaining agent compliance. Silvia later transitioned to the role of Support Specialist at Next Insurance, where they handled internal and external issue resolution, workflow optimization, and team coordination. Throughout their career, Silvia has demonstrated strong communication skills, problem-solving abilities, and an ability to adapt to different environments.

Silvia Melo Sanchez holds a Bachelor of Science degree in Biology, General from Texas State University. Silvia has also obtained a certification in Customer Service: Handling Abusive Customers from LinkedIn in February 2022.