Miguel González Vitale

Miguel González Vitale has extensive work experience in various roles, starting with their current position as a Premium Support Manager at Nexthink. In this role, they manage a team of 11 members, conducts quarterly meetings with customers, handles critical situations for premium customers, manages the premium support profit chart, and reports incidents to top-level management. Miguel also focuses on achieving and exceeding core ticket KPIs and identifies ways to deliver premium support through automation. Before this, Miguel worked as a Support Account Manager Team Lead and Support Account Manager at Nexthink, where they played a key role in managing customer relationships and ensuring the timely delivery of projects.

Earlier in their career, Miguel worked in different positions at Afiniti as a Project Manager and Technical Support Engineer. In these roles, they developed client relationships, managed project constraints, and focused on resolving client issues efficiently. Prior to Afiniti, Miguel worked at Netsize, a Gemalto company, where they provided high-standard support to customers as a Netsize Customer Support Specialist and served as a backup manager in the Network Operations Center. Miguel also gained experience as a Network Operator at Alalza Sistemas de Información, where they provided support for network incidents and troubleshooting tasks related to routing protocols.

Additionally, Miguel has experience as a Co-founder and Project Manager at 3GS Proyectos y Servicios, C.A, where they conducted CCTV research and managed projects from briefing to delivery. Miguel also worked as a Project Engineer at ELCA TELECOMUNICACIONES, where they performed engineering analysis and managed large-scale microwave infrastructure projects for telecommunication companies and government entities. At the start of their career, Miguel worked as an IT Technician at Soporte en redes y tecnologias, C.A, where they managed personnel, performed computer maintenance, and maintained communication networks.

Miguel González Vitale earned a Bachelor of Engineering in Computer Science from Universidad Rafael Urdaneta from 2006 to 2012. In 2008 and 2009, they also studied at TELNET S.A, specializing in CCNA but did not obtain a degree. In terms of additional certifications, they obtained the ITIL® Foundation Certificate in IT Service Management (ITILF) from Exin in October 2014. Recently, in June 2023, they gained certifications in "Developing Executive Presence," "How to Master Your Executive Presence," and "Improving Your Leadership Communications" from LinkedIn. Furthermore, in August 2019, they received a certification in "Scrum: The Basics" from LinkedIn.