Tracy Downer

Tracy Downer has extensive work experience in the field of customer success and management. In their most recent role as Customer Success Director at Nexthink, they have been responsible for ensuring customer satisfaction and driving success. Prior to this, Tracy held positions at Genesys as Director and Senior Manager of International Customer Success, overseeing international customer relations. Tracy also served as Manager of Customer Lifecycle Solutions and Customer Success Manager at Bold360, where they focused on enhancing the customer experience. Before joining Bold360, Tracy worked at Mezzo Labs as a Managing Principal Consultant. Tracy's previous roles include Manager of eCommerce Insights at DICK'S Sporting Goods, Director of Client Services at ForeSee, and Client Services Director at WebAbacus. Tracy has also worked as a Consultant during a period of self-employment and held positions such as Senior Application Engineer at ASA and Senior Analyst at Harris Trust and Savings Bank.

Tracy Downer obtained a Bachelor of Science in Business Administration with a concentration in Finance, General from the University of Dayton, where they studied from 1990 to 1994. In addition to their degree, Tracy has also obtained the CCXP certification from the Customer Experience Professionals Association (CXPA) in December 2019 and the Adobe Certified Expert - Analytics Business Practitioner certification from Adobe in February 2019.