Jeff Leo Chen

Claims Case Manager And Quality Analyst at nib New Zealand

Jeff Leo Chen is an experienced professional with a diverse background in claims management, quality assurance, and customer service. Currently serving as a Claims Case Manager and Quality Analyst at nib New Zealand since November 2019, Jeff handles case assignments and analyzes complex insurance claims to prevent fraud and ensure timely resolutions. Prior experience includes roles as a Quality Assurance Specialist at Suncorp New Zealand, Personal Lines Underwriter at Vero Insurance New Zealand, and various positions in customer service and training at Vodafone. Jeff holds a Bachelor's Degree in Education from The University of Auckland and possesses strong interpersonal, communication, and analytical skills.

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