Laurent Pierre

Laurent Pierre, Jr. is a seasoned global customer experience executive with extensive leadership experience across prominent technology companies, including NielsenIQ, Wolters Kluwer, Microsoft, IBM, Ascential Software, and Mercator Software. Currently serving as Senior Vice President at NielsenIQ, Laurent leads the digital transformation of the customer service team. Previous roles include Vice President of Customer Service Excellence at Wolters Kluwer and General Manager at Microsoft, where contribution to customer support innovation and operational success was paramount. During a long tenure at IBM, Laurent held multiple senior management positions, focusing on customer experience management and digital support initiatives, achieving significant improvements in client satisfaction and operational efficiency. Laurent holds both a BBA in International Business and dual MBA degrees in Financial Management and Management from Southeastern University.