Kenneth J. Worzel

As chief customer officer, Worzel is responsible for the company's customer strategy across all touchpoints and oversees the company's digital platforms, including e-commerce, digital operations, marketing, credit and the Nordy Club loyalty program. Since 2019, Worzel has served as chief operating officer. Previously, he served as executive vice president, strategy and development, and chief digital officer. During his tenure, Worzel has overseen significant growth of Nordstrom's digital businesses, which increased to 42 percent of total sales in fiscal year 2021, and has been the architect of the company's Closer to You strategy.