Emily Bedwell

Emily Bedwell serves as the Division Manager of Operations Service and Customer Support at Norfolk Southern Corporation, leading a team of 3 assistant managers and 58 clerical employees in a high-revenue transportation environment. With a focus on improving process efficiency by 25%, Emily collaborates closely with internal teams and senior executives to enhance customer service operations. Earlier roles at Norfolk Southern included Lead Assistant Manager and Assistant Manager, where responsibilities involved customer advocacy and training on inventory management software. Prior experience includes serving as a Licensed Sales Producer and Executive Assistant at Allstate Viado Insurance and Financial Services, managing substantial client relationships and policy consultations. Emily holds a Bachelor of Arts degree in Spanish from The University of Georgia.