Stephanie Horsley

Stephanie Horsley has a diverse background in customer service and management roles, with experience in leading teams, coaching staff, and ensuring customer satisfaction. Currently working as a Compliance Manager at Norsk-Global and previously as a Premier Customer Service Manager at DHL Express, Stephanie has a strong focus on achieving KPIs, handling escalated customer calls, and maintaining adherence to policies and procedures. With a background as a Senior Checkout Supervisor at J Sainsburys, Stephanie also has experience in analyzing store trends, managing staff performance, and maintaining health and safety standards.