Marc West

Marc West is an experienced Scrum Master currently employed at Northern Neck Insurance Company and has also held a long-term role at GEICO since 1997, where responsibilities have included guiding Scrum teams in Agile methodologies and delivering quality products. Prior roles at GEICO include Senior Software Application Analyst, Payment Recovery Supervisor, Customer Service Representative Supervisor, Claims Examiner, Automobile Sales Supervisor, Automobile Sales Coach, and Automobile Sales Counselor. Throughout these positions, Marc has demonstrated expertise in coaching teams, managing operations, and ensuring customer satisfaction by developing efficient processes and effective communication. Marc's educational background includes attendance at Germanna Community College and a high school diploma from Middlesex County High School.