Tristina Morrow

Tristina Morrow is an experienced professional in call center management, currently serving as Call Center Manager at Northrop Grumman Federal Credit Union since March 2020. Previously, Tristina held roles such as Assistant Call Center Manager and Acting Manager, where responsibilities included supporting department goals, leading day-to-day operations, and ensuring member satisfaction. Tristina's leadership was recognized during transitional periods. Prior to this, Tristina worked at AAA from November 2004 to February 2020 as a Supervisor, overseeing customer service operations and implementing process improvements and training programs.