Shayna Gilman (Shay)

Shayna (Shay) Gilman is a dedicated customer service professional with diverse experience in various industries. Currently serving as a Customer Service Representative at Norwich Public Utilities since August 2022, Shay has previously held multiple positions at Comcast from August 2016 to August 2022, including Lead Sales Consultant and Customer Service Representative, demonstrating strong skills in technical assistance and conflict resolution. Earlier experience includes roles at Sliders Sports Bar & Grill as a waitress and at Cake Gyspy as a frosting maker, alongside an entry-level position at Wendy's. Educationally, Shay is pursuing an Associate's degree in Business Management at Champlain College and holds a Bachelor's degree in Baking and Pastry Arts from Lincoln Culinary Institute, complemented by a high school diploma from Newington High School.