Drew Oliver

Drew Oliver, MBA has a diverse work experience. Drew began their career at Gallup in 2012 as a Telephone Interviewer, where they conducted interviews and gathered data. In 2013, they joined NRC Health as a Reporting Coordinator, where they collaborated with Account Managers and clients to develop and maintain customer reports. Drew then transitioned to a role as a Continuum Service Support Specialist, where they managed customer change requests and provided support for the company's reporting platform. Drew also took on the role of Quality Assurance Analyst, where they ensured the delivery of error-free products to customers by reviewing completed tasks and identifying process gaps. Drew later became a Team Lead, responsible for creating and updating documentation and performing User Acceptance Testing. After that, they served as Manager of Operations QA, leading a team in optimizing efficiency and quality by implementing automation tools and process documents. Currently, Drew is working as Manager of Customer Operations, overseeing a team and focusing on coaching and training associates, executing large-scale projects, and implementing new software. Additionally, Drew also has customer service experience from their time at Scheels.

Drew Oliver, MBA, pursued their education with a focus on business administration. Drew began their academic journey at Omaha Christian Academy (High School), where they completed their high school education from 2008 to 2012. After graduating from high school, Drew pursued their passion for business administration and enrolled at the University of Nebraska-Lincoln. Drew completed their Bachelor of Business Administration (B.B.A.) degree from 2012 to 2016. Eager to further enhance their skills and knowledge in the field, Drew then pursued a Master of Business Administration (MBA) degree at Nebraska Wesleyan University from 2016 to 2018. During their time at Nebraska Wesleyan, they focused on Business Administration and Management, General.