Luiza Amaral

Luiza Amaral is an accomplished Operations Strategy & Planning Manager at Nubank with extensive experience in performance management and process improvement. At Nubank, Luiza has successfully implemented governance methodologies based on COPC standards, enhancing productivity and customer satisfaction. Previous roles include overseeing fraud operations and leading initiatives in customer experience, engagement, and diversity and inclusion. Luiza has a background in market development and customer success from Tera Ambiental, where leadership in commercial teams contributed to improved sales and customer retention. Educational qualifications include a degree in Agronomic Engineering from Universidade Estadual Paulista and certifications in Data Analysis and Computer Science from Escola Conquer and MITx, respectively.