Michelle Davis

Michelle Davis is an experienced customer service professional currently serving as the Customer Service Experience Manager at Nucleus Financial since September 2022. Prior to this role, Michelle held various customer service management positions at LV= from February 2015 to September 2022, where responsibilities included leading a customer care center of up to 60 employees and ensuring compliance in service delivery. Michelle also served as a Team Manager at the Financial Ombudsman Service from July 2013 to January 2015, overseeing a team of adjudicators and facilitating collaboration across teams for service improvement. Earlier, Michelle was a Customer Service Team Manager at LV= between September 2009 and July 2013, managing teams in the Retirement Solutions business. Michelle holds a GNVQ in ICT from North Hertfordshire College, completed in 2004.