Lynsey Briston

Lynsey Briston has a diverse work experience, starting with their role as a Sales Assistant at schuh in 2001. Lynsey advanced through various positions within the Customer Service Department, including Customer Service Advisor, Customer Service Supervisor, and Store Customer Service Manager. As Store Customer Service Manager, they managed a team of over 30 staff, trained and developed them, and handled customer queries and order issues.

In 2011, Lynsey became the Customer Service Systems Manager, where they worked closely with different departments and teams, updating customer information, training staff, and being involved in projects affecting customers. From 2013 to 2015, they served as the Customer Service Project & Content Controller and Digital Projects Manager, contributing to the improvement of customer service and overseeing digital projects.

In 2015, Lynsey joined Skyscanner as a User Satisfaction Team Leader for EMEA. Lynsey later became a User Satisfaction Manager, responsible for team development, recruitment, and coaching. Lynsey ensured customer satisfaction through KPI measurements, experimentation, and optimization of the self-service help site. Lynsey also gathered and shared user insights with the rest of the organization.

In 2019, Lynsey took on the role of Customer Success Lead at Sustainably. Lynsey onboarded and supported all users, conducted HR and sales tasks, and implemented workflow processes and automations for efficient customer assistance. Lynsey also migrated support and sales systems from Salesforce to Hubspot and Zendesk.

Alongside their role at Sustainably, Lynsey served as a Board Trustee for Women's Aid East and Midlothian starting in 2019. Lynsey led the Women's Empowerment Centre (WEC) sub-group, providing progress reports and working towards establishing a multi-purpose center for Women's Aid service users.

Most recently, Lynsey became the Head of Customer Success at Nude in 2020, where they continue to utilize their expertise in customer success strategies and management.

Lynsey Briston attended Nunthorpe School from 1994 to 1999. No degree or field of study is mentioned. In addition to their education, they obtained three certifications. In March 2018, they completed Complaint Handling Training, which was CPD Accredited, from ProTrainings.eu. In February 2018, Lynsey was recognized for their inspirational impact as a speaker at Holy Rood RC High School in Edinburgh by Founders4Schools. In October 2017, they were also recognized for their inspirational impact as a speaker at Dollar Academy in Clackmannanshire by Founders4Schools.