Camilla Martinez

Camilla Martinez is an experienced professional in customer experience management with a strong background in operations and team leadership across various companies. Currently serving as a Customer Experience Team Leader at Nuvemshop since September 2023, Camilla previously held the position of Líder de operações at Pagar.me, where responsibilities included managing support operations and developing team leaders to enhance customer satisfaction. Camilla's expertise extends to roles at isaac as a Customer Success Manager, at VTEX in multiple capacities related to customer excellence and training, and earlier positions at Mundipagg, Nimbi S/A, RBNA, TV Globo, and AM4. Complemented by a solid academic foundation in psychology and business management, Camilla is adept at analyzing performance metrics, developing action plans, and fostering collaboration across departments to optimize customer engagement.