Wilhelmina Proby

Wilhelmina Proby has extensive experience in customer service management, currently serving as the Customer Contact Center Manager at NW Natural since August 2007, where responsibilities include overseeing Emergency Response Representatives and the Emergency Contact Center operations, focusing on emergency response, business continuity, and customer safety. Prior roles at NW Natural included Customer Service Supervisor, managing department activities and direct reports, and Customer Service Representative, handling complex customer inquiries. Earlier experience includes serving as an Executive Team Leader at Target Corporation from October 2005 to May 2007, focusing on customer experience management and team development. Wilhelmina Proby holds a Bachelor of Science in Psychology from Colorado State University and a Utility Management Certification from Willamette University.