Kim-Anaka Baillie

Kim-anaka Baillie is an experienced technology leader currently serving as the Head of Customer Experience at NZ Financial Services Group, where responsibilities include overseeing digital platform initiatives and collaborating with product managers and tech leads for MyCRM enhancements. Additionally, Kim-anaka contributes to the strategic direction of Touch North Harbour as a Board Director. Previous roles include various positions at Cigna New Zealand and significant experience in the insurance and financial services sectors, ranging from Adviser Distribution Operations Manager to Business Analyst. Educational qualifications include degrees in Sport and Recreation Management from Massey University and Auckland University of Technology, along with specialized coaching credentials from Sport New Zealand and Aktive.