Paul Dillon

Paul Dillon currently serves as the Customer Delivery Manager at NZ Transport Agency Waka Kotahi, focusing on the ambitious Motu Move project aimed at standardizing public transport payments across New Zealand. Previously, Paul was a Customer Success Manager at NEC New Zealand Limited, where responsibilities included implementing ITIL practices and utilizing ServiceNow for service delivery in transportation and networking sectors. Additionally, Paul held various managerial roles at Chorus NZ Limited, ranging from Cost & Programme Manager to Manager of the Contract Admin Team, and has experience in compliance and billing from earlier positions at Telecom New Zealand and MCI Corporation, demonstrating a robust background in customer service, contract management, and operational performance analysis over a diverse career in the telecommunications and IT sectors.