Kelven Wong

Kelven Wong has a strong background in customer service and sales leadership. Kelven started their career as a Regional Workforce Manager at Rogers Communications in 2001, eventually advancing to roles such as National Workforce Manager and Customer Care Manager. Kelven also held the positions of Director of Customer Care and Senior Manager of National Retention at Rogers Communications, where they focused on improving customer satisfaction and retention. In 2013, they joined BCAA as a Senior Manager of Contact Centre & Web, where they continued to provide exceptional customer service and received Service Quality Management Awards. Kelven also worked as a Customer Care and Sales Leader at Delivering World-Class Customer Service, where they implemented strategies to improve customer experience and sales. Most recently, they worked as a Director of Sales Centre at 1-800-GOT-JUNK? and O2E Brands, where they achieved outstanding sales results and mentored team leads to improve sales and employee engagement.

Kelven Wong has pursued a Diploma in Business Management at the British Columbia Institute of Technology. However, the specific start and end years of this educational experience are unavailable.