Ashraf Mahmoud

Ashraf Mahmoud is a Senior System Engineer at Ocean Solutions since October 2020, with previous experience as a System Engineer at AnswerWare from September 2015 to September 2019. At AnswerWare, Ashraf administered Office 365 and Active Directory accounts, managed computer imaging using WDS, MDT, and JAMF Casper, resolved VPN access issues, and provisioned client servers while monitoring system health with N-Central RMM. Ashraf also established virtualization with VMware and Hyper-V, customized SharePoint environments, configured network switches, implemented cloud backup solutions, and supported users through needs analysis and account management. Prior to this, Ashraf served as a Senior Mac Engineer at Al-Watan Newspaper from August 2006 to August 2014, providing Tier 3 support for Mac users and overseeing corporate file servers and mobile devices. Ashraf holds a Civil Engineering Diploma from the University of Mosul, earned between 1994 and 1998.