Patti Letourneau

Patti LeTourneau is a seasoned operations leader with extensive experience in managing teams and driving performance in the healthcare and marketing sectors. Currently serving as Senior Director of Operations at Officite since September 2014, Patti oversees a department of 35 employees, including offshore contractors, and focuses on employee growth through individual coaching. Prior to this role, Patti held various positions at Advocate Health Care from December 1998 to May 2014, including Manager of the HealthAdvisor contact center, where leadership resulted in a 19% increase in physician appointment booking. Patti's educational background includes a Master of Science in Organizational Development from Benedictine University and a Bachelor of Arts in Early Childhood Education and Psychology from National Louis University, complemented by certification as a Paralegal from the National Institute for Paralegal Studies.