Ramon Vicent Tunas

Ramon Vicent Tunas has a diverse work experience, starting with their current role as a Customer Journey/Customer Experience Specialist at Oikocredit since April 2022. In this position, they focus on enhancing the experiences of customers, particularly investors, by optimizing the customer journey within the CRM system, analyzing customer behavior, and implementing innovative solutions for an engaging website experience. Ramon collaborates closely with teams to improve the online presence, set up and maintain chatbots, and configure voice queues for investor support. Prior to this, Ramon worked as an Investor Support Officer at Oikocredit from August 2019 to April 2022, where they were responsible for delivering administrative services to Direct Members and Shareholders throughout the investment lifecycle, including facilitating and processing the onboarding of new investors.

Before joining Oikocredit, Ramon worked as a Claims Specialist at Yource from September 2017 to August 2019. Ramon also took a break to travel the world from April 2017 to September 2017. Prior to that, they gained experience as a Customer Service Representative and Order Management professional at Merck KGaA, Darmstadt, Germany from September 2016 to April 2017. In this role, they provided customer service and managed orders for the business relationships in the Spanish market. Ramon also worked as a Nike Customer Support Specialist at Convergys from April 2016 to September 2016, where they handled customer management in the digital commerce sector.

Furthermore, Ramon has hospitality experience as a Front Office Clerk and Night Auditor at Eurostars Hotels from September 2015 to February 2016. Ramon provided customer service and sales support through face-to-face interactions, emails, and telephone communication. Additionally, Ramon was a member of the Erasmus Student Network AISBL, a non-profit organization, from 2014 to 2015. In this role, they assisted in supporting and developing student exchange programs, managed national trips, and engaged in event sales.

Overall, Ramon Vicent Tunas has a diverse background in customer experience, investor support, claims handling, hospitality, and event management, showcasing their adaptability and versatility in various professional settings.

Ramon Vicent Tunas began their education in 2011 at Universitat Politècnica de València (UPV), where they obtained a Bachelor's Degree in Business Administration and Management, General in 2015. In 2013 and 2014, they also pursued a Bachelor's Degree in Business Administration and Management, General at Ghent University.

In terms of additional certifications, Ramon obtained the following: Nederlands als tweede taal Programma II (B2) from Dienst Uitvoering Onderwijs (DUO) in November 2022, Google Project Management Certificate from Coursera in March 2022, Professional Scrum Product Owner™ I (PSPO I) from Scrum.org in February 2022, Salesforce Certified Administrator (SCA) from Salesforce in November 2021, Anti money laundering and combating the financing terrorism from Nederlands Compliance Instituut in May 2021, IBM AI Foundations for Business Specialization from IBM in 2020, Microsoft Flow from Udemy Academy in February 2019, Emergency Response BHV from Crisicom, Excel Expert training from Westhaghe Training & Advies, Lean Six Sigma Orange Belt from UPD - Join the Spark*, and Microsoft PowerAutomate from Master it. The specific months and years of obtaining the latter certifications are not provided.