John Maido Figueroa

John Maido Figueroa is an experienced professional with a background in customer relations and marketing within the tourism and hospitality sectors. Currently serving as a Casino Marketing Host at Okada Manila since November 2016, Figueroa facilitates patron enrollment in loyalty programs and promotes engagement through various incentives. Prior to this role, Figueroa worked for Philippine Airlines from October 2011 to October 2016, holding positions as a Customer Relations Officer, Ground Attendant, and Check-in Agent, where responsibilities included managing passenger transit operations and addressing delays and complaints. Figueroa holds a Bachelor of Science degree in Tourism, with a focus on Hotel and Travel Industry Management, from Pamantasan ng Lungsod ng Maynila, completed in 2011.