Cassandra Sin

Cassandra Sin is an experienced professional in business operations and customer service, currently serving as the Head of Business Operations Support at OKX since April 2021. With a focus on bot and technology solutions, automation, learning and development, quality assurance, and operational excellence, Cassandra has built a strong foundation in enhancing business processes. Prior to OKX, Cassandra held various roles at AirAsia between May 2018 and April 2021, including Senior Manager of Operation Strategy & Execution and Customer Service International Program Manager, where a key achievement included participation in the Mentorship Programme 2019. Cassandra Sin holds a Bachelor of Business Administration in International Business & Management from Northwood University, earned between 2012 and 2015.