Alan Edwards

Alan Edwards is a seasoned professional with extensive experience in customer success, system administration, and corporate training. Currently serving as a Customer Success Manager at Oleeo since December 2021, Alan specializes in building strong client relationships and ensuring successful product implementation. Prior to Oleeo, Alan held roles including System Administrator and People Systems Administrator at a Managed Services Provider, where responsibilities included optimizing HCM systems and delivering user training. Alan's career at Vodafone UK spanned from 2009 to 2015, culminating as a Corporate Trainer, where a focus on engaging training delivery and stakeholder management led to significant achievements in training effectiveness and customer experience. Educational qualifications include ITIL certification from BCS, The Chartered Institute for IT, and an Apprenticeship in Contact Centres from Elmfield Training Ltd.