Heloísa Guimarães

Heloísa Guimarães worked as a Customer Service Analyst II at OmniChat starting in March 2023. Prior to that, they worked as an Analyst at Platos Educação from May 2022 to March 2023. Before that, they worked as an Administrative Assistant at Kroton from May 2019 to May 2022.

Heloísa Guimarães pursued their undergraduate education from 2019 to 2023 at Anhanguera Educacional, where they obtained a Bachelor's degree in Business Administration. Their field of study focused on Business Administration.

In addition to their formal education, Heloísa Guimarães obtained several certifications. In November 2022, they acquired a certification in Customer Experience from Rock Content. Furthermore, in June 2022, Heloísa received various certifications from Cogna Educação, including Big Data and Internet of Things, Nonviolent Communication for Better Dialogues and Relationships (CNV), Excellent Customer Service, Disney's Way of Delighting Customers, and different modules of Power BI.