Juan Manuel Marti

Juan Manuel Marti has a diverse work experience in the field of customer experience and digital transformation. Juan Manuel started their career as the Director of Customer Relations at Toshiba Corporation from 1998 to 2007. Juan Manuel then joined Ricoh España as the Customer Relationship Manager from 2007 to 2009. In 2010, they became the Head of Digital Transformation & CX Solutions at OmniCampaign, where they focused on improving the overall customer and user experience. Additionally, they served as the Director of the Master Executive in CX Digital Customer Experience at IEBS Business School from 2016 to present. Juan Manuel also held various roles at IEBS Business School, including being a Professor for the MBA in Digital Business with a specialization in Customer Experience and the Master in Marketing Automation & Growth Hacking. Juan Manuel Marti's expertise lies in customer experience management, digital strategy, and user experience optimization.

Juan Manuel Marti's education history includes attending ESIC Business & Marketing School where they obtained a Licenciado/Master degree in Administración y dirección de empresas. Juan Manuel also completed a Master's degree in Marketing and another Master's degree in Administración y gestión de empresas, general, both from ESIC Business & Marketing School. Furthermore, they have additional certifications including a Customer Experience Certification from OMNIVERSITY, a Freshworks Certified Expert certification from Freshworks, a Qualtrics Certified Partner certification from Qualtrics, and a Talkdesk Consulting Partner certification from Talkdesk. The specific years in which Juan Manuel Marti obtained these certifications are not provided.