Jigneish (Jerry) Sharma

Jigneish (Jerry) Sharma has been working in customer support for the past five years. In 2021, they began working as a Jr. Team Lead - Customer Support at OnceHub. In this role, they answer live chats and emails, providing support on a wide range of product topics to majorly US and Global customers. Jigneish (Jerry) applies a consultative approach to collect information on customer service, account and technical concerns and reviews customer account information to determine current issues and potential solutions. Prior to this, they were a Customer Success Specialist (Tier 1) at Log Sources from 2018 to 2021 and a Customer Support Representative at Etech Global Services from 2016 to 2018. In this role, they modelled exceptional customer services and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques. Jigneish (Jerry) also developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans and achieved all the conversion targets.

Jigneish (Jerry) Sharma's education history includes a Bachelor's degree in Mechanical Engineering from Gujarat Technological University (2012-2016), a Higher secondary degree in Science from GUJARAT REFINERY ENGLISH MEDIUM SCHOOL (2010-2012), and a Secondary degree from St. Pauls School (1999-2010). Additionally, Jerry has obtained several certifications, including a Prevention of Sexual Harassment at Workplace certificate from eLearnPOSH (2022), a Salesforce Platform Basics certificate from Trailhead by Salesforce (2022), a Trello Fundamentals Badge from Atlassian (2022), a Jira Fundamentals Badge from Atlassian (2022), an Emotional Intelligence Certificate from OnceHub (2021), a Fundamentals of Digital Marketing certificate from Google (2019), a Communicating with Empathy certificate from Project Management Institute, and an Empathy at Work certificate from LinkedIn.