Mike W.

Mike W. is an experienced IT Support Specialist currently employed at Oneida ESC Group since March 2021. Prior to this role, Mike served as a Service Desk Analyst at Aurora Health Care and held various IT positions at Letterhead Press, Inc., Godfrey & Kahn, S.C., Northwestern Mutual, and the Better Business Bureau Serving Wisconsin. Through these positions, Mike has demonstrated expertise in ticketing systems, troubleshooting, software implementation, and hardware configuration, with significant experience in environments utilizing Windows and Microsoft Office. Skills also include managing IT equipment procurement, performing virus removals, and providing customer support, showcasing a strong foundation in IT support and user assistance.