Payman Afzal

Payman Afzal has a diverse work experience spanning multiple industries and roles. Payman most recently worked as the Head of Operations at OnePageCRM, where they were responsible for turning customer databases into actionable to-do lists and ensuring timely follow-ups with clients. Prior to this role, they served as the Operations Lead and QA Lead, where they managed employee recruitment, coaching, and performance evaluation, as well as developed testing processes and strategies for new products. Before joining OnePageCRM, Payman worked as a Senior Sales Support and Sales Advisor at Dixons Retail, where they exceeded sales targets and provided exceptional customer service. Payman also gained experience in e-commerce management at Butterfly Beauty, where they built and managed the website platform and implemented strategies to improve website performance. Earlier in their career, Payman worked as a Sales Consultant and Stock Manager at Next Group PLC, where they assisted customers, managed stock operations, and demonstrated strong communication and adaptability skills. Payman started their career as an Inventory Manager Junior at Ismail Memorial Trust Hospital, where they optimized inventory control procedures and ensured adequate product inventory. Additionally, they worked as a Hospital Attendant, where they were responsible for crowd safety and patient transportation.

Payman Afzal earned a Bachelor of Arts degree in Arts from the University of Punjab in 2004, which they completed in 2006. Payman then undertook a certification for an MBA at the London School of Commerce in London, United Kingdom, from 2008 to 2010, with a focus on Business. Following this, Payman pursued a Master's in Business Administration with a specialization in International Business at the University of Wales, Cardiff, from 2010 to 2012. Additionally, Payman obtained certifications as an Operations and Performance Management Professional from Udemy in November 2021 and as a Sales CRM Expert from OnePageCRM in November 2020.