Todd Rivera

Todd Rivera is a seasoned professional with extensive experience in operational leadership and client services across various industries, including customer experience, recruitment outsourcing, and strategic account management. Currently serving as a Senior Business Advisor at OneSourceCX, Todd focuses on enhancing client customer experience strategies. Previous roles include Director of Operations at Family Flowers - McCarthy Group Florists, where Todd drove operational efficiencies and revenue opportunities, and Client Services Executive at PSG Global Solutions, where Todd contributed to significant growth within recruitment outsourcing. Todd's tenure includes key leadership positions at TaskUs, Georgia's Own Credit Union, Brightstar Corp., Rollins, Inc., Cox Communications, and EarthLink Inc., showcasing a consistent ability to lead teams, improve processes, and enhance client satisfaction. Todd holds a degree in Business Management with a concentration in Marketing from Georgia State University.