Kathleen Murtaugh

Kathleen Murtaugh is a seasoned professional in People Operations and Customer Service, currently serving as the People Operations Manager at OneStudyTeam since January 2022. Prior to this role, Kathleen was the Director of Customer Service / HR Generalist at Smalls from October 2019 to January 2022, where significant achievements included developing an incentive-based program that increased churn save rates and implementing a comprehensive employee satisfaction survey. Kathleen's career also includes roles such as Customer Support Manager at Amino Apps, where contributions to content quality and user engagement were notable, and Author Happiness Advocate at Pronoun, which involved enhancing relationships with bestselling authors. With a Bachelor’s Degree in English and Theatre from Chatham University, Kathleen has cultivated a diverse skill set across various industries, emphasizing talent development, operational efficiency, and customer satisfaction.