Ila Schmaltz

Ila Schmaltz is a seasoned customer support and management professional with extensive experience in the SaaS industry, currently serving as Global Support Manager for GRC Cloud at OneTrust since January 2023. Prior roles include Senior Manager of Customer Support at Tugboat Logic by OneTrust, where Ila achieved a 97% quarterly CSAT average and streamlined support processes. A proven leader, Ila has previously held various customer support positions, consistently enhancing team performance and customer satisfaction. Prior to joining Tugboat Logic, Ila cultivated skills in client management and service excellence at Critical Control Technologies, AGAT Laboratories, Maxxam Analytics, and Earls Restaurant. Ila holds a Bachelor of Science in Chemistry from the University of Calgary.