Heather Germani

Heather Germani is an experienced senior technical writer with a strong background in developing and delivering accurate and effective documentation across various industries. Currently, Heather serves as a Senior Technical Writer at oneZero Financial Systems since November 2022. Prior roles include Lead Technical Writer at Ellucian and Senior Technical Writer at both Salesforce and TEKsystems, where Heather focused on creating documentation tailored to different audiences and ensuring content accuracy for localization. With a BA in English from St. John Fisher University and certifications in technical communication, Heather has a proven track record of collaborating with cross-functional teams to produce user guides, API documentation, and internal process documentation while adhering to strict timelines and quality standards. Previous experience includes significant roles at IDI Billing Solutions and Superior Plus Energy Services, demonstrating a long-standing commitment to effective technical communication.